For international orders, drop us a message and we'll be happy to assist you.
For Metro Manila orders, estimated delivery period is within 3 working days, and 6 working days for NCR region.
Parcel Tracking codes are provided for your assurance.
Returns FAQs
Yes. Simply return the item/s to the same store or sales channel within 30 days of your purchase and the exact equivalent of store credit will be given for you to exchange for another item/s (if item is not defective).
Asides from the product itself, pls. also present the packaging the item came with together with your proof of purchase and valid government ID with the same name.
Items for return or exchange that have been damaged are subject for individual inspection and review per item.
In any case, we will try our best to credit what we can depending on the item’s condition.
If exchanged item price is higher, you may settle the difference through your preferred available payment methods.Once an exchange has been made, future redemptions of remaining store credit will not be applicable anymore.
For items purchased through partner concessions (i.e. hotel-owned shops, casino memberships) pls. coordinate directly with the partner institution for any concerns.
